Jewel Jogan is proudly based in Jaipur, India, where our jewellery is crafted with the help of traditional artisans known for their exquisite craftsmanship.

All our jewellery is handcrafted in Jaipur, India, by skilled artisans using age-old techniques passed down through generations.

We do our best to ensure the product colours displayed online match the physical product. However, minor differences may occur due to lighting, screen resolution, or the natural origin of materials like stones and pearls.

We recommend referring to our Size Guide available on the product page. For bangles or rings, measure carefully before placing your order. You can also contact our WhatsApp team if you need help selecting the right size.

We accept major debit/credit cards, UPI, net banking, and wallets. Yes, our website uses secure SSL encryption, ensuring your payment information is protected and transactions are safe.

Shipping within India is usually free or minimal. For international orders, shipping charges and custom duties/taxes may apply as per local laws, and are to be borne by the customer.

Once your order is shipped, you will receive an email or WhatsApp message with the tracking details. Orders are typically dispatched within 2–5 business days, depending on product availability and customization.

We offer exchanges only under specific conditions such as size issues, damage in transit, or product mismatch. Please refer to our Exchange Policy for more details. Returns and refunds are not applicable.

In case of any breakage or issue, you may send the piece back to us (within India). If the issue is within our scope, we'll gladly repair it. While we don't offer formal warranties, we stand by the quality of our craftsmanship and aim to support our customers wherever possible.

Always store your jewellery in a dry place, away from humidity. Avoid contact with water, perfumes, and harsh chemicals. Use a soft cloth to gently wipe the piece after each wear. Store each item in a separate cotton-lined box or pouch to avoid scratches or tarnishing.